What do we do with the information collected?
We use the information you provide only to process and deliver your order. We do not sell or pass your personal information to third parties, and we do not send unsolicited spam emails. We do not store your credit card information at any time.
From time to time, we may send newsletters or emails about our latest products and services. If you no longer wish to receive these communications, you can unsubscribe easily at any time.
We comply with the requirements of the UK Data Protection Act 1998 and the General Data Protection Regulation (GDPR).
Further details are outlined below.
1. Our Guiding Privacy Principles
Spinecentreuk.co.uk is committed to protecting your privacy as a valued customer and website user.
Any personal data we collect, process, or use is stored securely and handled in accordance with this Privacy Policy. By providing your personal information, you consent to its collection and use as described at the time of collection and within this policy, including our use of cookies (see Section 7).
We send regular newsletters to keep customers informed about news, products, and special offers. You can unsubscribe from these emails at any time.
We do not store credit card details or share customer information with third parties.
If you have any questions regarding this Privacy Policy, please contact:
Spinecentreuk
9 Richmond Park Avenue
Bournemouth
BH8 9DL
2. Disclosure of Information
Spinecentreuk.co.uk may use your personal data for the purposes outlined in this Privacy Policy or any other purpose communicated to you separately.
Unless required by law, we will never sell, rent, lease, or otherwise share your personal information with third parties without your explicit consent.
3. What We Use Your Data For
Your information is used for the purposes for which it was collected, including:
- Processing and fulfilling your orders.
- Contacting you if there is an issue relating to your order.
- Sending newsletters and promotional emails if you have chosen to receive them.
Every marketing email we send includes an option to unsubscribe.
We do not send unsolicited marketing emails (spam).
Under GDPR, we continue to send relevant marketing emails under the "soft opt-in" rule where applicable to existing customers who have previously purchased from us or expressed a genuine interest in our products.
4. Opting Out
You can unsubscribe from Spinecentreuk.co.uk communications at any time by clicking the unsubscribe link included in all of our marketing emails.
5. Maintaining the Information We Hold About You
We aim to keep your personal information accurate and up to date.
If you wish to review, update, or correct any information we hold about you, or if you believe any information is inaccurate, please contact us at:
If you wish to stop us using your information, please refer to Section 4.
We comply with the requirements of the Data Protection Act 1998.
6. Security
We take the security of your personal information seriously and have measures in place to protect it against loss, misuse, or unauthorized alteration.
We do not store your credit card information. Payments are securely processed through Stripe or PayPal, depending on your chosen payment method.
For security reasons, we cannot change the delivery address once an order has been placed.
We store the details of your order and will send confirmation, along with our terms and conditions, by email. Previous orders can also be viewed through your customer account.
7. Cookies
To help our website function correctly, we use cookies. Cookies are small files stored on your computer that remember your preferences, so you do not have to re-enter them each time you visit.
We use cookies for the following purposes:
- Embedded YouTube videos may use third-party cookies to track video views. No personally identifiable information is collected.
- Amazon CloudFront cookies help improve website performance during busy periods.
- Google cookies help us understand general website usage so we can improve user experience. No personally identifiable information is collected.
Managing Cookies
You can control or delete cookies through your browser settings.
Disabling cookies may affect how some parts of our website function.
Spinecentreuk does not use cookies for any purpose other than those described in this policy.
8. Notification of Changes
We may update this Privacy Policy from time to time.
Any significant changes will be highlighted, and previous versions will be available upon request for at least three months after the updated policy comes into effect.
9. What Information We Collect
a) Personally Identifiable Information
We may collect personal information including:
- First name
- Telephone number
- Email address
- Delivery and billing information when placing an order
Payment information is collected securely by our third-party payment providers.
You may request that your personal information be updated or removed by contacting us through our Contact Us page.
You may also access your account to update or correct your information.
Please note that we may retain certain information where required for backup purposes, fraud prevention, legal obligations, accounting, or other legitimate business interests.
You may object to the processing of your personal data where permitted by applicable law.
b) Non-Personally Identifiable Information
We may collect anonymous usage information such as:
- Browser type
- Device type
- Pages visited
- Referring and exit pages
- Number of clicks
- Platform information
- General website usage statistics
This information helps us improve our website and user experience and may be retained indefinitely.
10. Data Retention
We retain personal information only for as long as necessary.
Customer information may be kept for up to three years to assist with warranty claims and repeat purchases. You may request removal of your personal data before this period at any time.
Billing and accounting records are retained for ten years where required by law.